Company
Information
Beginning with just one oil change service center in Jacksonville, FL, in 1994,
South Lubes, Inc. has quickly become one of the largest Jiffy Lube franchises.
First operating as Texaco Xpress Lube centers, South Lubes expanded into
other markets, with 19 stores in Jacksonville, Lake City, Gainesville,
Palm Coast,
Orlando and Melbourne, FL. In June of 1997, the owners were given the opportunity
to purchase 62 Jiffy Lube centers from three companies: KAAR, Spin & Automotive,
and Amerilube.
Following the acquisition they became a franchised affiliate of Jiffy Lube
International, a wholly owned subsidiary of Pennzoil/Shell Oil. There are now
a total of 64 retail service centers, spanning from Charlotte, NC to Jacksonville,
FL and continuing to grow.
Company
Facts
• South
Lubes' corporate office is based in Orange Park, FL.
• South Lubes employs over 450 employees.
• Jiffy Lube International is a wholly owned subsidiary of Pennzoil Company/Shell
Oil Company.
Customer Service
• South
Lubes has a dedicated customer service department that continuously
evaluates each aspect of the business and the impact it has on
Jiffy Lube customers.
• South
Lubes has a national toll-free number dedicated to customer service:
(800) 598-9850.
• South
Lubes’ objective is to always treat every customer and employee
with dignity and respect.
• South
Lubes offers each customer a pledge of satisfaction with every
visit.
Training and Operations
• South
Lubes training process includes mandatory completion of a lube
tech certification program provided by Jiffy Lube International.
Community Involvement
• South
Lubes supports many organizations, businesses and sports teams
in each of their markets with its primary focus on youth charities.
• South
Lubes raises funds for many organizations and non-profit organizations
including the Fellowship of Christian Athletes, Toys for Tots,
the Junior League, Sea Hart Ranch Young Life, and the Jewish Community
Alliance.
Environmental Issues
• South
Lubes disposes of all waste oil according to the Environmental
Control regulations.
• Upon
acquisition of new stores, South Lubes has each site inspected
by an Environmental Control inspector to ensure that the center
complies with all environmental codes.
• Each
store manager is trained on environmental issues and procedures
to prevent spills and leaks.
Mission
Statement
At
Jiffy Lube, we're dedicated to preserving the health and value
of your vehicle. We always encourage our customers to follow their
manufacturer’s recommendations when it comes to servicing
their vehicles. Most vehicle manufacturers recommend changing the
oil every 3,000 miles when you operate your vehicle under certain
driving
conditions. These conditions include stop and go driving, hot
or cold weather driving, short trip driving, driving in mountainous
terrain, towing trailers, or hauling heavy loads. We believe that
most Americans drive in at least one of these conditions, and that’s
why we continue to promote 3,000-mile oil changes as preventative
maintenance for the life of your vehicle.
At Jiffy Lube we do more than change oil. As with any product
or service, someone can always do it for a lower price but
the issue is value overall, which we
deliver by using only premium brand motor oil, checking and filling vital fluids,
checking tire pressure, vacuuming the interior of the vehicle, cleaning the
exterior windows, offering free top-offs between oil changes and having a satisfaction
guaranteed policy. Our preventive services have been engineered to protect
and enhance our customers' vehicles. Jiffy Lube trained and certified
technicians treat every car as if it were their own. So every time you visit
Jiffy Lube, you can rest assured because you’re dealing with The
Well-Oiled Machine®.
Read
a message from our President>> |
